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Our Focus Is Helping You.

We aim to be professional, caring, fair and reasonable in everything we do.


Table of Contents


Cancellations

Cancellations made by the client with more than 48 hours notice will be given a full refund.

Cancellations made by the client with less than 48 hours notice will be given a 50% refund.

Cancellations made by the therapist will be given a full refund.

Refunds may take 7 to 10 days to appear in your account due to technologies and banks.


Right To Refuse

If we don’t think we can help, we won’t.

There can be a lot of reasons why our therapies may not be right for an individual.

We don’t have all the answers.

We reserve the right to refuse clients, if we don’t think we can help or may worsen their situation.

Where possible, if we are unable to help, we will recommend other organisations who we believe may be able to help.

We do not offer any guarantee for those third party organisations and are not liable for any engagement you have with them.


No Guarantees

We believe our therapies are pretty effective, but every client has different issues and background, and every therapy session is different.

We’ll be doing things that we think will help you.

But therapy is not an absolute science.

You pay for the therapist’s time and experience.

We can’t guarantee results.

But we will do our best.


Session Terminations

We reserve the right to terminate a session at any time due to inappropriate client activities, for reasons such as:

  • Being under the influence of drugs, including alcohol or illegal drugs.
  • Physically or verbally abusive behaviour.
  • Disrespectful behaviour.

No refund will be given for terminated sessions.

We strongly recommend not drinking caffeinated drinks 8 hours before or after your session.

We recommend being appropriately hydrated.


Medication And Other Treatments

The Client must notify the therapist of any medication, drugs, other treatments or other therapies they are currently receiving.

Your therapist is not qualified to advise on medication or medical matters.

Always speak to your GP or a qualified medical practitioner before changing medication.

Never just stop taking medicine without medical advice, especially anti-depressants.


Online Sessions

The client is responsible for ensuring:

  • They have suitable technology, including a device that is connected to mains power, that can be operated hands free, with camera and microphone.
  • They are in a place where they will not be disturbed by family, friends or pets.
  • They have provided the phone number of a mobile phone that is not being used for the online session, in case the primary device fails.

If these conditions are not met by the client, a refund will not be provided and the session may need to be terminated.


Regulators

Our Human Givens Counselling is regulated by the Human Givens Institute.

If you have a concern with our services, we ask that you raise your concern with us, in the first instance, so that we can help to resolve the matter directly.

If we are unable to help, please refer to the Human Givans Complaints Procedures.


Contact Us

If you have any comments, suggestions, questions or concerns, please contact us, so we can help. That’s what we’re here for.